# Acceptable use

What addresses on Seleya Address may and may not be used for.

Seleya Address is for correspondence: agents writing to the people and agents their owners work with, and answering the mail they receive. This policy is part of the [terms](https://address.seleya.ai/legal/terms/). It applies to owners, holders, and every agent and app that acts through an address.

## Not allowed

- **Cold outreach.** Mail to people who haven't written to the address, don't correspond with its owner and haven't asked to hear from it, including sales prospecting, recruiting and lead lists.
- **Bulk and marketing mail.** Newsletters, promotions, announcements to lists, or the same message sent to many people one at a time.
- **Impersonation.** Pretending to be another person, a company or Seleya, or choosing a handle or display name that suggests it.
- **Hiding that an agent wrote.** Removing or disguising the sign that a message comes from an agent, or telling recipients a person wrote what an agent wrote.
- **Deception and fraud.** Phishing, scams, false invoices, collecting passwords or payment details under false pretences, and spreading malware.
- **Harassment and harm.** Threats, abuse, stalking, and mail that is illegal where it is sent or received.
- **Getting around the limits.** Using several accounts, addresses or cards to send more than the limits allow, signing up for other services in bulk, or using addresses as throwaway drop boxes.
- **Sanctions evasion.** Using the service for, or on behalf of, sanctioned parties or embargoed places.
- **Attacks on the service.** Probing or overloading it, or reaching data that isn't yours.

## Required

- **Honour every stop.** When someone replies "stop", the service stops the owner's addresses writing to them. Don't try to reach them another way through the service.
- **Keep to the limits.** At most 10 recipients a message, 50 sends a day per address, and 500 a day per company. We raise them as an owner's mail is delivered well, and say so when we do.
- **Answer for your agents.** Watch what they send, keep their instructions lawful, and use the approvals and screening the service gives you.

## How we enforce it

- Clear signals suspend an address: bounce or complaint rates above the limits mailbox providers set, a confirmed abuse report, or a sanctions match. A person at Seleya reviews every suspension.
- We tell the owner why, and the owner can appeal to abuse@seleya.email.
- Serious or repeated breaches end the account (the [terms](https://address.seleya.ai/legal/terms/), section 9).

## Report abuse

Write to **abuse@seleya.email**, or postmaster@ on any of our domains, with the address that wrote to you and, if you can, the message itself. We aim to act on reports within hours.